Contact Us
Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a Malaysian online casino we cover? This is the place to reach us. We read every message and use reader feedback to keep our comparisons accurate and current.
How to reach the team
The quickest way to contact us is by email at [email protected]. We try to reply within a couple of working days, though busier periods can mean a slightly longer wait. Please include as much detail as possible — the name of the operator, the page you were reading, or a screenshot if relevant — so we can look into it properly.
What we can help with
- Corrections or updates to information on a specific casino review, including bonus terms, licensing details or payment methods that may have changed
- Questions about how we compare and rank operators such as BK8, Gembet, We88 or the other sites featured on Online Casino Malaysia
- Feedback on your own experience with a reviewed casino — both positive and negative reports help us keep our write-ups honest
- General enquiries about the site, our content, or how Online Casino Malaysia operates
What we can't help with
We're an independent comparison and review site, not a casino operator. That means we cannot process deposits or withdrawals, resolve account disputes, verify your identity documents, or access your account with any of the brands listed on this site. For any of these matters, please contact the operator's own customer support team directly through their website or app — their support channels are usually listed on the account or help section once you're logged in.
If you're concerned about your own gambling habits or those of someone close to you, our Responsible Gambling page lists tools and support services worth looking at before reaching out to us.
Before you write in
A few checks that often save time on both sides:
- If your query relates to bonus terms or wagering requirements, double-check the operator's own terms page first — offers and conditions can change without notice
- If you're asking about licensing or legal status, note that offshore licences (held by most operators serving Malaysian players) are not the same as authorisation under Malaysian law, and we can only comment on what an operator publicly discloses
- If it's a correction, tell us exactly which page and section it concerns so we can verify and update it quickly
Learn more about how we work
If your question is really about who we are or how our reviews are put together, our About Us page explains our editorial approach in more detail. For the legal terms that govern use of this site, see our Terms and Conditions.
All readers contacting us, or using any site we review, must be aged 21 or over. We do not provide support or guidance intended for anyone under this age, and we do not offer advice on how to fund gambling activity beyond what a person can comfortably afford to lose.